We believe it is important that you are completely happy with your purchases. Therefore, all goods purchased from Room Seven may be returned, with or without reason, within 14 days following receipt of the product.
To be eligible for a refund, the articles must be returned in the condition in which it was delivered including the original labels and tags attached to the article. After removing the labels and / or tags and start using the product, you can no longer claim that the product does not comply with the agreement. Items that have been damaged by wear or fit cannot be returned, repaired, or wholly or partially reimbursed. All returned items will be inspected upon receipt.
For quick processing of the return, it is important that you fill in the enclosed returns form and return it together with the product in the original box, or other rigid packaging. Seal the box with tape tightly. Upon delivery of your order a pre-printed returns label was included. Stick the label on the outside of the package and bring the package to the post office or other shipper. Please note that you are responsible for any damage or loss of the goods until they reach our warehouse. Room Seven can in no way be held responsible for the loss or damage of packages or articles returned. Our return address is:
Room Seven BV
5705 DE Helmond
Upon receipt of the product in its original condition and after having approved the return, the sale and purchase agreement between client and Room Seven is terminated immediately. All correctly returned products for which a refund is requested will be refunded to the credit card, bank or PayPal account of the original purchaser.
Returns from other countries than The Netherlands
The procedure for the return of orders from countries other than The Netherlands are made in the same manner as described above. We recommend a safe, traceable shipping method to return your order to the address mentioned. We also recommend you to insure the package, since you are responsible for any damage or loss of the goods until they reach our warehouse. Room Seven can in no way be held responsible for the loss or damage of packages or articles returned.
Room Seven guarantees that the delivered goods meet the usual demands and standards that can be made, and that the items are free of defects. Your invoice or sales receipt is your proof regarding the warranty. In the unlikely event that during normal use a product becomes defective, it will be replaced, repaired or credited by Room Seven at no charge, within a reasonable time, at the sole discretion of Room Seven. The warranty covers manufacturing and / or material defects.
Upon claiming any guarantee, it is recommended to contact us first via info(at)roomseven.com or at +31 72 51 27 552 (office hours GMT+1), so that we can determine how to proceed. For more information, please refer to our Terms and Conditions.
Delivered wrong product
Room Seven believes in high quality and service. In the event that you receive a product which you did not order, you have the right to a replacement. To return an incorrectly delivered product please contact our Customer Service via info(at)roomseven.com or at +31 72 51 27 552 (office hours GMT+1) within two days of receipt of the product.
The product does not meet your expectations
An article can always be returned if it does not meet your expectations. Therefore, you have 14 days from receipt of the goods to return your items. For returning a package, see above.
Costs return shipment
All return shipments from The Netherlands and abroad are for the buyer's expense, except for return shipments of products which are covered under our warranty or which are wrongly delivered.
Refund or a voucher
For returned returned items the purchase amount will be credited to the original form of payment used after receipt of the item at our warehouse. If you return an item, you can also choose to receive a Room Seven voucher. This allows you to buy a new article with Room Seven to the value of the voucher.
As a rule, we will refund your money within five business days after we have received and approved the returned product(s). The refund will always be credited to the original form of payment used.